Legal

Refunds and cancellations

Last updated: 27 July 2026

This policy explains when you can get your money back, and how to ask. It applies to stall
bookings and optional extras bought through this website. If anything here isn’t clear,
please ask us before you book.

Who we are

Bookings on this site are sold by Minycled Ltd, company number
13126547, registered office 16 Lucius Street, Torquay, TQ2 5UN.
Email sfwTQ@minycled.co.uk.

What you’re buying

A stall booking is a licence to occupy a pitch at Sustainable Fashion Week Hub Torquay on
26–27 September 2026. It isn’t a physical product, so there’s nothing to send back.
Payment is taken at the time of booking, and your place is held from that moment.

Your booking is subject to our review

We check every booking to make sure the work fits the event’s sustainable focus, and that you
hold the insurance we require. This normally takes a few working days.

If we can’t offer you a place, you get a full refund. No deductions, no
questions. We’ll email you to explain, and the money goes back to your card within five
working days.

If you change your mind

Because a stall booking is a service tied to a specific date, the 14-day cancellation right that
applies to most online purchases does not apply here. That’s set out in regulation 28 of the
Consumer Contracts Regulations 2013, which covers services related to leisure activities
supplied on a specific date.

We think that’s a bit unfriendly on its own, so our own policy is more generous:

We will always look sympathetically at exceptional circumstances — illness, bereavement,
an accident, a family emergency. Please just talk to us. We’d far rather sort something out than
hide behind a table.

If we cancel or move the event

• If we cancel the event, you get a full refund of everything you’ve paid,
  including optional extras.
• If we move it to different dates, you can either transfer your booking to the
  new dates or take a full refund — your choice.
• If we have to shorten the event, we’ll refund a fair proportion of your fee.

This applies however the cancellation comes about, including things outside our control such as
severe weather, venue closure or public health restrictions.

If we cancel your place

We may cancel a booking without refund if you breach our
exhibitor terms in a serious way — for example failing
to hold valid insurance, refusing to follow safety instructions, or behaving in a way that puts
others at risk. We would always speak to you first.

Optional extras

Additional tables, electricity and premium corner positions follow the same refund timetable as
stall bookings. Electricity and corner pitches are limited and allocated in booking order. If we
can’t supply one you’ve paid for, we’ll refund that item in full.

Workshop places

Reserving a workshop place costs a small booking fee, paid here when you book. It exists to reduce
no-shows, which waste the host’s materials and mean someone else missed out on a place.

• If the workshop is cancelled or rescheduled, you get your booking fee back in
  full, automatically. You don’t need to ask.
• If you cancel more than 7 days before the event, full refund.
• Within 7 days, we can’t refund the booking fee — the host will have
  bought materials for you by then. Do tell us anyway, so we can offer your place to someone else.
• If you simply don’t turn up, the booking fee isn’t refunded.

Any balance beyond the booking fee is paid directly to the person running the workshop, on the day.
We don’t handle that money and can’t refund it — please speak to the host.

Look Book photoshoots

Look Book slots are limited and booked in advance. They follow the same refund timetable as stall
bookings. If we can’t offer you a slot, or the photographer is unable to attend, you get a full refund.

How to ask for a refund

Email sfwTQ@minycled.co.uk with your order number and
a sentence about why. You don’t need to give a detailed reason.

We’ll reply within five working days. Refunds go back to the card you paid with, and usually
appear within 5–10 working days depending on your bank. We don’t charge an administration fee.

If something goes wrong with your payment

If you’re charged twice, charged the wrong amount, or your booking doesn’t come through after
payment, email us straight away and we’ll put it right. Payments are handled by Stripe; we never
see or store your card details.

If you’re unhappy with how we’ve handled it

Please tell us first — most things are a misunderstanding and quickly sorted. If we can’t
resolve it between us, you can get free, impartial advice from Citizens Advice consumer service
on 0808 223 1133 or at
citizensadvice.org.uk.

Nothing in this policy affects your statutory rights.